Last updated: December 23, 2025

Welcome to the DelivrEx Go application.

Please carefully read these terms before using our services or our application.

By accessing or using the application, you acknowledge that you accept all the provisions set out below.

PRIVACY POLICY AND DATA PROTECTION

  1. Personal information collected

To provide our services and continuously improve your experience, we collect different types of personal information.

1.1. Information you provide to us

We collect and store all the data you enter in the application.
You may choose not to provide certain information, but this may limit your access to some features of the application.

1.2. Information collected automatically

We automatically collect certain data related to your usage, including:

  • your interactions with the application;
  • your interactions with other users;
  • technical information related to your device.

1.3. Information from other sources

We may receive information about you through your interactions with other users or via certain third-party services integrated into the application.

1.4. Communications

Your personal information may be used to communicate with you.

1.5. Automated processing

Some features of the Application rely on automated data processing (listing ranking, display of ratings, technical filtering, suggestions).
These processes aim solely to improve the operation and relevance of the services.
No automated decision produces significant legal effects or individually affects the user’s rights without the possibility of human intervention.

  1. Disclosure of personal information

We may disclose certain personal data:

  • when required by law;
  • to enforce our Terms and other policies;
  • to protect the rights, safety, and property of DelivrEx Go, our users, or third parties;
  • for fraud prevention or to improve our services.

Such disclosure may include exchanges with partners and organizations specialized in security or fraud prevention.

  1. Account security

We recommend that you:

  • use a strong and unique password;
  • never share your password;
  • change it as soon as you suspect unauthorized use.
  1. Advertising

The application does not use any advertising at this time.

  1. Access and modification of your data

You can view or modify your personal information in the “My Account” section.

5.1. User rights (access, rectification, deletion, objection, restriction, portability)

In accordance with applicable data protection laws, you have the following rights:

  • Right of access: obtain confirmation that we process your data and receive a copy of your personal information;
  • Right of rectification: request the correction of inaccurate or incomplete data;
  • Right to erasure (right to be forgotten): request deletion of your data, within the limits permitted by law;
  • Right to restriction of processing: request the suspension of data processing in certain cases;
  • Right to object: object, for legitimate reasons, to processing that concerns you;
  • Right to data portability: obtain your data in a structured, commonly used, machine-readable format, when applicable.

Exercising your rights: You may exercise these rights through the “My Account” section or by contacting us at contact@delivrexgo.com. For your security, reasonable proof of identity may be required before processing your request.

Response time: We will respond within one (1) month from receipt of your request. This period may be extended by two (2) additional months in case of complexity or a high volume of requests; you will be informed of any extension within the first month.

  1. Access by minors

Use of the application is strictly prohibited for individuals under 18 years old.
Minors may neither create an account nor use the services.

  1. Data retention period

We retain your data for as long as necessary to fulfill the purposes for which it was collected (service provision, security, complaint handling, legal obligations).

Data related to notifications, messages, and transactions is retained for at least 7 days after completion; it may be retained longer when necessary for the purposes listed (e.g., legal compliance, fraud prevention, dispute resolution).

When the purposes are fulfilled and no legal or operational need justifies extended storage, your data is securely deleted or anonymized.

  1. Data collected

Information that may be collected includes, in particular:

  • messages sent through the application;
  • the geolocation of the user and the courier during the delivery;
  • notifications and internal interactions;
  • all data related to the use of the application.

Location data is collected only when necessary for the completion of a delivery, with the user’s explicit consent, and only for the duration strictly required to perform the service.

  1. Internet usage cost

The application requires an Internet connection (Wi-Fi or mobile data).
Costs associated with this connection are your responsibility.
DelivrEx Go cannot be held responsible for such fees.

 

 

 

 

TERMS OF USE (TOU)

These Terms of Use (“TOU”) govern access to and use of the DelivrEx Go application (hereinafter “the Application”). By accessing or using the Application, you agree to be bound by these TOU. If you do not accept these TOU, you must not use the Application.

Article 1 — Purpose and scope

1.1 These TOU describe the rights and obligations of users and DelivrEx Go regarding the use of the Application.
1.2 The Application connects users seeking services (“Users”) with independent delivery partners (“Couriers”). DelivrEx Go facilitates the connection and the transactions between Users and Couriers but is not a party to the contracts entered into between them.

Article 2 — Role of DelivrEx Go

2.1 DelivrEx Go provides a platform enabling the posting of requests, acceptance of requests, communication between parties, management of transactions, and completion of deliveries.
2.2 DelivrEx Go is neither the buyer nor the seller nor the courier of the ordered products. Responsibility for purchasing, transport, and delivery lies exclusively with the contracting parties (User and Courier).
2.3 DelivrEx Go does not act as an agent, representative, or intermediary of Users or Couriers and assumes no contractual responsibility regarding goods or services provided by users.
2.4 DelivrEx Go is not a financial institution or payment institution. Any amounts exchanged between User and Courier are exclusively owed between these parties, and DelivrEx Go acts solely as a technological intermediation platform.

Article 3 — Acceptance and access

3.1 Access to the Application requires creating a user account. You agree to provide accurate, complete, and up-to-date information.
3.2 You are solely responsible for maintaining the confidentiality of your login details (email address, password) and for any activity conducted through your account. You must immediately notify DelivrEx Go of any unauthorized use of your account.
3.3 You agree not to allow minors (under 18 years of age) to use your account; the Application is strictly restricted to adults.
3.4 Users must have a valid payment method registered in their own name when completing a transaction. DelivrEx Go may verify the validity of the payment method or request additional documentation at any time.

3.5 Acceptance of these TOU and the General Service Conditions (GSC) is mandatory:
– for the User, before validating and publishing a listing;
– for the Courier, before accepting a listing.

Any publication or acceptance of a listing constitutes full and unconditional acceptance of the applicable TOU and GSC.

Article 4 — User obligations

4.1 You agree to use the Application in accordance with the law, these TOU, and standards of good conduct.
4.2 It is strictly prohibited to:
• publish or offer illegal, dangerous, counterfeit, or prohibited products or services;
• impersonate a third party or provide false information;
• disrupt, alter, or attempt to alter the functioning of the Application;
• send content that is offensive, defamatory, threatening, pornographic, or discriminatory;
• engage in spam, unsolicited commercial solicitations, or mass prospecting.

4.3 The user is responsible for the accuracy of the information provided (product description, price, link, photo, delivery address, etc.). Any inaccurate information may result in removal of the listing or account termination.

Article 5 — Accounts and documentation

5.1 DelivrEx Go may, at any time and for security reasons, request proof of identity, proof of address, or any document necessary to verify a user’s identity or legitimacy.
5.2 Refusal to provide the requested documentation may result in account suspension or deletion.

Article 6 — Intellectual property and brand usage

6.1 All elements of the Application (design, logos, text, icons, source code) are the exclusive property of DelivrEx Go and/or its partners and are protected by intellectual property laws.
6.2 It is forbidden to reproduce, copy, modify, integrate, display, or use any part of the Application, its trademarks, or content without prior written authorization. Framing or the use of meta-tags incorporating the DelivrEx Go brand is prohibited without written consent.

Article 7 — User-generated content

7.1 Users retain ownership of the content they publish but grant DelivrEx Go a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, and distribute such content as part of the operation of the Application.
7.2 Users guarantee that they possess the rights required to publish such content and agree to indemnify DelivrEx Go for any claim related to infringement of third-party rights.
7.3 DelivrEx Go reserves the right to delete any content that violates these TOU or applicable law.

Article 8 — Transactions and liability

8.1 The details of a transaction (products, location, date, courier commission, service fees) are defined by the listing and the exchange between User and Courier. Once a listing is accepted by a Courier, a binding transaction is formed between the two parties.
8.2 DelivrEx Go does not guarantee the conformity, quality, safety, or availability of products purchased by Couriers.
8.3 DelivrEx Go cannot be held liable for direct or indirect damage, losses, or harm resulting from a transaction between User and Courier, except where required by mandatory law.
8.4 DelivrEx Go is not responsible for pricing errors or inaccurate indications or descriptions provided by Users in listings.

Article 9 — Suspension, blocking, and account deletion

9.1 DelivrEx Go reserves the right to suspend, restrict, block, or delete an account in case of violation of the TOU, applicable laws, or for security reasons.
9.2 In the event of fraudulent behavior or serious misconduct, DelivrEx Go may take any appropriate measure, including reporting the matter to competent authorities.
9.3 Deletion due to prolonged inactivity
DelivrEx Go reserves the right to suspend or delete any account that has remained inactive for an extended period.
The user will receive a thirty (30) day notice before permanent deletion, inviting them to reconnect.
No deletion will occur while transactions are ongoing, to ensure the complete execution of contractual commitments.
If inactivity persists after the notice period and no transactions are pending, the account may be permanently deleted.
The deletion of an inactive account does not entitle the user to reimbursement of any fees previously paid.

9.4 The user remains responsible for obligations incurred before account closure. No refund of usage fees will be made in case of suspension or deletion, including due to violation of the TOU/GSC.

Article 10 — Modifications to the Application and TOU

10.1 DelivrEx Go may modify, suspend, or discontinue all or part of the Application, temporarily or permanently, without prior notice.
10.2 DelivrEx Go reserves the right to amend these TOU; modifications will be published through the Application. Continued use after publication constitutes acceptance of the new TOU.

Article 11 — Warranties and limitation of liability

11.1 The Application is provided “as is.” DelivrEx Go does not guarantee continuous availability, absence of interruptions, technical errors, or disruptions. No express or implied warranty is offered regarding suitability for a particular purpose, absence of errors, or continuity of service.
11.2 To the extent permitted by law, DelivrEx Go is only liable for direct and proven damages caused by a malfunction of the Application.
In all cases, the maximum compensation DelivrEx Go may owe shall not exceed the total amount the user has paid to DelivrEx Go during the six (6) months preceding the incident.
11.3 DelivrEx Go shall not be liable for loss of profit, indirect damage, intangible harm, or losses resulting from a transaction between User and Courier.
11.4 DelivrEx Go cannot be held liable in cases of non-performance or improper performance due to force majeure or events beyond its reasonable control.

Article 12 — Security and confidentiality

12.1 DelivrEx Go implements reasonable technical and organizational measures to protect personal data.
12.2 Users agree to adopt basic security measures (strong password, updated profile information) and report any anomalies.
12.3 The processing of personal data is governed by the Privacy Policy published within the Application.

Article 13 — Technical prohibitions

13.1 The use of any tool intended to conceal or alter the IP address or location (including VPNs, proxy servers, anonymizing networks, or similar tools) is strictly prohibited.
DelivrEx Go reserves the right to block access and suspend or terminate any account using such tools when they disrupt, alter, or distort the normal operation of the Application.

13.2 Reverse engineering, decompilation, disassembly, or any attempt to reproduce the Application’s source code is prohibited to the extent permitted by law.

Article 14 — Notifications and complaints

14.1 Users are invited to report any illegal, offensive, or defamatory content via the complaint form available in the Application. DelivrEx Go will perform the necessary checks and may suspend the author pending investigation.
14.2 Complaints related to a delivery or transaction must be submitted within the deadlines set by the Conditions of Service.
14.3 Any communication sent by DelivrEx Go via the Application, internal notification, or email is deemed received by the User at the time of sending.

Article 15 — Duration and termination

15.1 These TOU apply for the entire duration of use of the Application.
15.2 Users may delete their account at any time through the options available in the Application, subject to ongoing obligations or transactions.

Article 16 — Miscellaneous provisions

16.1 Partial invalidity: If any clause of the TOU is deemed invalid, the remaining clauses remain fully valid.
16.2 No waiver: Failure by DelivrEx Go to enforce a clause immediately does not constitute a waiver of its future enforcement.
16.3 The TOU and GSC constitute the entire agreement between the User and DelivrEx Go and replace any prior oral or written agreement.

Article 17 — Governing law and jurisdiction

17.1 These Terms are governed by the law of the country in which DelivrEx Go is domiciled.
17.2 In case of dispute, the parties will attempt amicable resolution before any legal action. Failing amicable agreement, the dispute shall be submitted to the competent courts according to applicable law.

17.3 In case of any inconsistency between the language versions, the French version shall prevail.

Contact

For any questions about these TOU, privacy, or use of the Application, please use the contact form available by email at contact@delivrexgo.com or the “My Account” section in the Application.

 

 

 

 

 

 

 

🟦 GENERAL SERVICE CONDITIONS (GSC)

The General Service Conditions complement the TOU and govern the rules of operation for transactions between Users (“Requesters” or “Recipients”) and Couriers.

DEFINITIONS

For clarity, the following terms have the meaning described below:

  • User / Requester / Recipient: person requesting the purchase and delivery of one or more products through the Application.
  • Courier: person accepting to purchase the requested products and deliver them to the User.
  • Listing: purchase and delivery request created by a User.
  • Transaction: listing that has been accepted by a Courier. It constitutes the agreement between both parties.
  • Courier’s Commission: amount the User agrees to pay the Courier upon delivery, as compensation for the service.
  • Usage Fees: fees charged by the Application and banking fees related to the matchmaking process. These fees are paid at the time the listing is published and are non-refundable.

🟩 1. HOW TO ORDER (USERS)

1.1. Main menu

The User selects the “User” mode to create a purchase and delivery request.

1.2. Description of requested products

The User must provide the following for each product:

  • name;
  • photo;
  • link allowing the product to be verified;
  • price;
  • quantity (max. 10 per product);
  • location where the product can be found (optional);
  • additional information (optional).

Each listing may contain up to 5 products.

1.3. Delivery details and fees

The User must then specify:

  • Courier’s Commission (minimum: €1.00). This commission may, where applicable, include customs clearance fees related to the products, in accordance with the General Terms of Service;
  • Total amount to be paid to the Courier upon delivery: sum of products + commission;
  • Usage fees: automatically calculated, paid immediately, and non-refundable;
  • Delivery address;
  • Allowed Courier gender: Male / Female / Both;
  • Acceptance deadline (max. 1 year);
  • Delivery deadline (max. 1 year).

If no Courier accepts the listing before the acceptance deadline, the listing expires and is no longer visible.

1.4. Payment and publication of the listing

The User must:

  • accept the TOU and GSC;
  • pay the usage fees.

Once the payment is validated:

➡️ the listing is published and cannot be cancelled.

1.5. Modification proposal by a Courier

A Courier may propose a modification of any of the following elements:

  • product photo;
  • web link;
  • price;
  • quantity;
  • Courier’s commission;
  • delivery address.

During the modification process, the listing becomes invisible to other Couriers.

The Courier must also indicate:

  • the planned delivery date and time, which must be between:
  • the date of submission of the proposal, and
  • no later than one year after the listing’s publication date.

Once the proposal is sent:

  • If the User declines: the listing becomes visible again to other Couriers;
  • If the User accepts:
  • the User pays any difference if applicable;
  • the validated proposal becomes a binding transaction, which starts immediately under the updated conditions.

This feature is available only when displayed in the Application. Until it appears in the interface, Couriers cannot propose modifications.

1.6. Direct acceptance by a Courier

The Courier may also accept the listing as published, without proposing any modification.

The Courier must then set:

  • the delivery date and time,
  • which must fall between:
  • the listing acceptance date, and
  • the User’s delivery deadline.

Once accepted:

  • a transaction begins immediately between the User and the Courier;

1.7. Communication between User and Courier

An internal messaging system (Chat) allows both parties to exchange messages.
Messages exchanged via the internal chat have no contractual value and cannot modify the terms of the transaction. However, they may serve as supporting evidence in case of disputes, claims, or verifications conducted by DelivrEx Go.

1.8. Finalizing the transaction

The Courier has a unique 10-character code.

➡️ The Recipient must enter this code in the Application to finalize the transaction.

A stable Internet connection is required for proper validation.

1.9. Past deadlines

  1. a) Scheduled delivery date exceeded (but before the delivery deadline)

A questionnaire is sent to both parties.
If no reply → considered a breach of contract.
The transaction remains active and may still be finalized by entering the code.

  1. b) Delivery deadline exceeded

Once the delivery deadline is exceeded:

  • the validation code can no longer be entered by the Recipient;
  • the Recipient may file a complaint via the application;
  • the Courier may also file a complaint.

The administrator examines the situation and may close the transaction only in the following cases:

  1. Both parties expressly confirm that the transaction was completed despite the deadline;
  2. One party acknowledges an agreement or completion of the transaction;
  3. After reviewing complaints and available evidence, the administrator determines that one party is at fault. In this case, the transaction is closed according to his decision.

DelivrEx Go is not required to intervene in disputes between Users and Couriers. The administrator may close a transaction only in accordance with the GSC rules and does not guarantee an outcome favorable to either party.

1.10. Ratings

After completion, the Recipient may rate:

  • the Application (once per transaction);
  • the Courier (once per transaction).

Ratings are visible only when using the Application in Courier mode and only in the section displaying published listings.
They are not publicly visible elsewhere.

1.11. Multiple listings

Users may create and publish multiple listings simultaneously, provided they comply with the TOU and GSC. Each listing is treated independently.

🟥 2. HOW TO DELIVER (COURIERS)

2.0. Courier status

The Courier acts as an independent contractor and is solely responsible for complying with fiscal, social, and legal obligations.
No employment, agency, or representation relationship is created between DelivrEx Go and Couriers.

2.1. Choosing the destination

The Courier selects the “Courier” mode and indicates the desired delivery city. After entering the destination, they must click “Show List” to access User listings in that area.

2.2. List of available listings

For each listing, the Courier sees:

  • listing details;
  • commission offered;
  • exact delivery address;
  • acceptance deadline;
  • delivery deadline.

2.3. Sorting listings

Couriers may sort listings by:

  • publication date: newest to oldest (or reversed via “Switch”);
  • User rating: highest to lowest;
  • remaining display time: expiring soonest first;
  • delivery deadline: nearest first;
  • total product price: descending order, with optional maximum limit;
  • commission offered: descending order, with optional minimum commission.

The order of each sort can be reversed using the “Switch” button.

2.4. Acceptance or modification proposal

Couriers may:

✔️ Accept the listing

→ They choose the delivery date and time within the allowed limits.
→ The transaction starts immediately.
→ It cannot be cancelled.

✔️ Propose a modification

They may modify:

  • photo, web link, price, quantity;
  • commission;
  • delivery address.

A reason is required.

If accepted by the Recipient → active transaction.
If refused by the Recipient → proposal rejected.

2.5. Courier obligations

The Courier must have sufficient funds to purchase the products before accepting or modifying a listing.

Once accepted, the Courier must:
• purchase the products;
• transport and deliver them;
• respect the scheduled delivery date and time;
• request any change of delivery date using the “Change Delivery Date” feature.

2.6. Messaging between Courier and User

The Courier may exchange messages with the User as soon as a transaction is in progress.
These exchanges take place via the “Chat” button available on the transaction summary page.

Messages cannot be used to change the delivery date or time.
Any request to modify the appointment must be made exclusively through the “Change Delivery Date” feature and only becomes effective once validated by the User.

Messages exchanged through the internal messaging system have no contractual value and cannot modify the terms of the transaction. However, they may be used as evidence in the event of a dispute, claim, or verification conducted by DelivrEx Go.

2.7. End-of-transaction code

The Courier must present their exchange code to the Recipient.
Without entering the code → the transaction is not finalized.

2.8. Past deadlines

Same rules as for Users:

  • questionnaire if scheduled delivery date is exceeded;
  • complaint possible if final deadline is exceeded;
  • final decision by the administrator.

2.9. Ratings

The Courier may rate:

  • the Application;
  • the Recipient.

One rating per transaction.

The ratings given are visible only in certain parts of the application, specifically in the published listings section accessible to Couriers.

🟨 3. BREACH OF CONTRACT

A breach of contract notably includes:

  • absence at delivery;
  • delay;
  • failure to provide or enter the code;
  • improper transport;
  • violation of TOU/GSC;
  • product damage or loss.

Possible consequences:

  • negative rating visible to others;
  • suspension;
  • account deletion.

3.1. Breach by the Recipient

If the Recipient cancels, is absent, or fails to respect the appointment:

  • no refund of fees;
  • negative rating;
  • obligation to resolve the issue directly with the Courier;
  • account suspension or deletion.

3.2. Breach by the Courier

If the Courier cancels, is absent, or fails to comply:

  • negative rating;
  • obligation to resolve the issue with the Recipient;
  • account suspension or deletion.

3.3. Suspension or deletion of the User account

In the event of the User’s failure to comply with a transaction (absence at the appointment, unjustified delay, refusal to receive the goods, failure to pay the amounts due to the Courier upon delivery, inappropriate behavior, or any breach of their contractual obligations), DelivrEx Go reserves the right to temporarily or permanently suspend the User’s account, without compensation and after verifying the facts.

3.4. Suspension or deletion of the Courier account

In the event of the Courier’s failure to comply with a transaction (unjustified delay, absence at the appointment, inability to complete the purchase or delivery, failure to respect the declared date and time, inappropriate behavior, or any breach of their contractual obligations), DelivrEx Go reserves the right to temporarily or permanently suspend the Courier’s account, without compensation and after verifying the facts.

🟫 4. GOODS, LIABILITY AND CUSTOMS

4.1. Prohibited products

It is strictly forbidden to request or transport:

  • narcotics;
  • dangerous substances;
  • prohibited goods;
  • counterfeits;
  • weapons and ammunition;
  • protected or regulated products.

Each country has its own restrictions; users must verify legality.

4.2. Personal use only

Requested products must be for personal use only, never commercial.

4.3. Customs duties and taxes

DelivrEx Go is not responsible for:

  • customs taxes;
  • controls;
  • additional charges;
  • confiscations.

The Courier is fully responsible for transported goods until delivery to the Recipient.

All customs-related taxes, checks, retention, or charges are the sole responsibility of the Courier. DelivrEx Go does not intervene in international transport and cannot be held responsible for any consequences related to customs clearance.

4.3.1. Inclusion of Customs Clearance Fees in the Courier’s Commission

The Courier’s commission, as defined at the time the listing is created or modified, may include all or part of the costs related to the customs clearance of the requested products, including but not limited to customs duties, taxes, administrative fees, or any charges required by the competent authorities.

The amount of this commission is freely agreed upon and accepted between the User and the Courier prior to the validation of the transaction.

DelivrEx Go does not intervene in the determination, calculation, or payment of customs clearance fees, which are exclusively governed by the agreement concluded between the User and the Courier.

Under no circumstances shall DelivrEx Go be held liable for the amounts applied, variations in customs fees, administrative decisions, or any consequences related to customs clearance.

4.4. Integrity of goods

DelivrEx Go does not guarantee:

  • physical condition of transported goods;
  • absence of damage;
  • any issues occurring during transport.

The Courier is fully responsible.

🟪 5. ARCHIVING AND CLAIMS

5.1. Archiving

Notifications, messages, and transactions may be stored for a minimum of 7 days after completion, then deleted at any time beyond this period.

DelivrEx Go may retain this data longer when necessary, notably to:

  • comply with legal, regulatory, tax, or accounting obligations;
  • respond to authority requests;
  • prevent or detect fraud or illegal activity;
  • process a claim or resolve a dispute;
  • ensure proper application of the TOU and GSC.

Once these purposes are fulfilled, the data is permanently deleted.

5.2. Claims

Strict deadlines:
• within 48h after the scheduled delivery date, if the transaction is not finalized;
• within 48h after completion for any other claim.

After these deadlines → no claim will be processed.

5.3. DelivrEx Go response time

DelivrEx Go handles claims, support requests, and reports within a reasonable time.
This may vary depending on complexity, workload, or required verifications.
DelivrEx Go processes requests to the best of its ability and cannot be held liable for any potential delays.

🟫 6. RATINGS AND REVIEWS

6.1. Rating system

Each user may submit:

  • a rating (1 to 5 stars);
  • a written review.

Ratings contribute to an average visible within the Application.
Visibility is restricted to Courier mode in the section displaying published listings.

6.2. Review management

DelivrEx Go may delete or hide a review:

  • after long inactivity;
  • in case of offensive, defamatory, or inappropriate content;
  • when required for safety or service integrity.

6.3. Suggestion feature

Users may send suggestions via the “Suggestions” button.